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Total Customer Service: The Ultimate Weapon: A Six Point Plan For Giving Your Company The

by William H. Davidow; Bro Uttal

3.750 KD

Fine

A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a...

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Details

AuthorWilliam H. Davidow; Bro Uttal

First published1990

Era1980–1999

PublisherHarper Perennial

LanguageEnglish

FormatPaperback

ConditionFine

Reference1902753-fine

The Story

A marketing expert and a respected business journalist argue that excellence in customer service can provide the key to business access in the coming decade, and outline a comprehensive strategy to achieve customer service goals