Refund Policy

Last updated: 23 August 2026

We want you to be happy with the book you receive. This policy explains when you can return a book, how to do it, and when you will get your money back.

The short version

  • You have 7 days from delivery to request a return.
  • If you simply changed your mind, you pay return postage.
  • If the book was not as we described it, or arrived damaged, we pay return postage and refund you in full.

Our condition guarantee

Every book we sell is described individually. If the copy you receive is materially different from its listing, we treat that as our error, not yours. That includes:

  • Damage or wear we did not disclose
  • Missing or torn pages
  • A different edition, printing, or binding than the one listed
  • Damage that happened in transit

In any of these cases we refund the full purchase price and the original shipping charge, and we cover the cost of sending the book back. You may also ask for a replacement instead, though with second-hand books we often hold only one copy.

Changed your mind

If you ordered a book and simply do not want it, you may return it within 7 days of delivery, provided it comes back in the same condition it left us. Return postage is yours to pay, and the original shipping charge is not refunded.

Please pack the book as carefully as we packed it. A book damaged on its way back to us cannot be refunded in full.

How to start a return

Email customer.support@qasralthaqafa.com within 7 days of delivery and include:

  1. Your order number
  2. The title of the book
  3. Why you are returning it, and photographs if the issue is condition or transit damage

We will reply with return instructions and, where the return is our responsibility, arrange the postage. Please do not send a book back before contacting us, as we cannot guarantee we will be able to trace an unannounced return.

When you get your money back

Once the returned book reaches us and we have checked it, we issue your refund to the original payment method within 14 days. Depending on your bank or card issuer, it may take a few days more to appear on your statement.

If a return is refused because the book came back in a materially worse condition than it was sent, we will tell you why and return the book to you at our cost.

Orders we cannot fulfil

Almost every book in our catalogue is a single copy. Occasionally a title sells through another channel before we can update the listing. If that happens to your order, we will tell you promptly and refund you in full. You will never be charged for a book we cannot send.

Cancelling before dispatch

If your order has not yet shipped, email us and we will cancel it and refund you in full. Once a parcel is with the courier, the return process above applies instead.

International orders

We ship worldwide. Customs duties and import taxes are set by your own country and are not included in the price you pay us. These charges are not refundable by us, and we cannot mark a parcel as a gift or understate its value.

Questions

Write to customer.support@qasralthaqafa.com. If something has gone wrong with an order, tell us and we will fix it.