Last copy
Rare & Collectible
Delivering Knock Your Socks Off Service
3.500 KD
Very good · Collectible
The second edition of this bright and breezy service primer is completely updated and includes new information on e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem...
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Details
AuthorKristin Anderson; Ron Zemke
First published1998
Era1980–1999
PublisherAMACOM
LanguageEnglish
FormatPaperback
ConditionVery good
Reference2115420-very-good
The Story
The second edition of this bright and breezy service primer is completely updated and includes new information on e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the 'customer from hell.' Using anecdotes, cartoons, and checklists, the book makes its point.More from Finance & Investing
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