Last copy
Rare & Collectible
The Service Edge: 101 Companies That Profit From Customer Care
6.750 KD
Very good · Collectible
This landmark business book points the way for business managers to build a service ethos into their corporate cultures. Presents 101 detailed and revealing examples from all aspects...
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Details
AuthorRon Zemke; Dick Schaaf
Printed1989
Era1980–1999
PublisherDutton Adult
LanguageEnglish
FormatHardcover
ConditionVery good
Reference1032623-very-good
The Story
This landmark business book points the way for business managers to build a service ethos into their corporate cultures. Presents 101 detailed and revealing examples from all aspects of business, industry, and even government.
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