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The Service Edge: 101 Companies That Profit From Customer Care

by Ron Zemke; Dick Schaaf
6.750 KD
Very good · Collectible

This landmark business book points the way for business managers to build a service ethos into their corporate cultures. Presents 101 detailed and revealing examples from all aspects...

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Details

AuthorRon Zemke; Dick Schaaf
First published1989
Era1980–1999
PublisherDutton Adult
LanguageEnglish
FormatHardcover
ConditionVery good
Reference1032623-very-good

The Story

This landmark business book points the way for business managers to build a service ethos into their corporate cultures. Presents 101 detailed and revealing examples from all aspects of business, industry, and even government.