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The Customer Comes Second: and otherr secrets of exceptional service

by Hal F. Rosenbluth; Diane McFerrin Peters
5.000 KD
Condition

A businessman outlines his surprising formula for success--concentrate on employees first and customers second, thus creating a healthy working environment and ultimately boosting customer service to new levels....

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Details

AuthorHal F. Rosenbluth; Diane McFerrin Peters
First published1992
Era1980–1999
PublisherWilliam Morrow & Co
LanguageEnglish
FormatHardcover
ConditionVery good
Reference214366-very-good

The Story

A businessman outlines his surprising formula for success--concentrate on employees first and customers second, thus creating a healthy working environment and ultimately boosting customer service to new levels. 100,000 first printing. $100,000 ad/promo. First serial, World, Inc.