{"product_id":"delivering-knock-your-socks-off-service","title":"Delivering Knock Your Socks Off Service","description":"The second edition of this bright and breezy service primer is completely updated and includes new information on e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the 'customer from hell.' Using anecdotes, cartoons, and checklists, the book makes its point.","brand":"Kristin Anderson; Ron Zemke","offers":[{"title":"Very good","offer_id":44274426740835,"sku":"2115420-very-good","price":3.5,"currency_code":"KWD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0676\/0320\/2147\/files\/view_archive_252056f0-26ad-4767-960c-ba33115cab08.jpg?v=1782096367","url":"https:\/\/qasralthaqafa.com\/products\/delivering-knock-your-socks-off-service","provider":"Qasr Al-Thaqafa","version":"1.0","type":"link"}